Client Stories

What do our clients have to say?

The team at Cleveland Public Adjusters works hard on behalf of residential and commercial property owners to make them whole again following flood, fire, storm damage, and other disasters. Read on to learn how we’ve helped clients restore their lives back to normal. If you’d like to leave us a review, click here.

Jodi Roesner, Hotel Manager in Toledo, Ohio


After a fire in the restaurant at the Super 8, a 100-room hotel in Toledo, Ohio, hotel manager Jodi Roesner recognized she needed an advocate in the insurance claims process.

“The insurance company had an army of adjusters to intimidate and pressure us,” Jodi explains. “Quickly we realized it is in the insurance company’s interest to minimize our claim.”

Indeed, the insurance carrier informed Jodi of their intent to deny the claim. The experienced team at Cleveland Public Adjusters carefully reviewed the insurance policy, challenged the insurance company’s denial, and secured a fair $1.4 million settlement.

“We would never have gotten this result on our own,” Jodi says. “Trusting Cleveland Public Adjusters was the best decision we could have made for the business, the owners, our employees, and the community we serve.”

Sharon Underwood, Homeowner in Cleveland, Ohio


There’s no fire more devastating than one that takes the precious life of a family member. Following the tragic death of her son in a house fire, Sharon Underwood did not have the will or the energy to fight the insurance company.

“Cleveland Public Adjusters was like an answer to a prayer for me,” she explains. “They came in and documented every item lost inside the house and took care of everything with the insurance company.”

Our team was able to ensure that Sharon received a fair settlement, so she could focus on honoring her son. “I cannot convey my faith in this team after this happened,” says Sharon.

She tells other home owners: “If you suffer a loss and need an advocate to represent you, this is the company you want. Integrity, honesty, and heartfelt care in every aspect. They will not let you down.”

Katie Robertson, Homeowner in Lakewood, Ohio


Katie Robertson was a young working mother with her hands full caring for triplets when her Lakewood, Ohio house caught fire.

“Losing our house in a fire during a pandemic was like out of a nightmare,” Katie says. “Battling our insurance company seemed impossible and overwhelming.”

She explains that the insurance carrier failed to even send an adjuster to the home to assess the damage. They offered her a low settlement that she knew didn’t seem fair. That’s when she involved Cleveland Public Adjusters to be her advocate. Our team stepped in to manage every detail of the insurance claims process and arranged a safe place for Katie and her children to temporarily make their home.

“I will forever be grateful to Andrew and his team for coming to our rescue,” she says. “Throughout this process, I have hired a lot of people, but none have been as worthwhile an investment as Cleveland Public Adjusters. Knowing I didn’t need to worry and that they would do everything possible in their power to help me was an amazing feeling.”


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